Welcome to We Collections (“we,” “us,” “our,” or “Company”). These Terms and Conditions (“Terms,” “Agreement”) govern your access to and use of our website wecollections.in and the purchase of jewelry products and services offered through our platform.
By accessing our website, browsing our products, creating an account, or making a purchase, you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations.
Account Responsibilities
- You are responsible for maintaining the confidentiality of your account credentials
- You must notify us immediately of any unauthorized use of your account
- We reserve the right to suspend or terminate accounts that violate these Terms
- One person may maintain only one active account unless specifically authorized
Product Information and Pricing
Product Descriptions
- All product descriptions, specifications, and images are provided for informational purposes
- We make every effort to ensure accuracy but do not guarantee that descriptions are error-free
- Colors may vary slightly due to monitor settings and photography lighting
- Actual product weight may vary due to manufacturing tolerances
Pricing Policy
- All prices are displayed in Indian Rupees and exclude applicable taxes
- Prices may fluctuate based on market price
- The price applicable to your order is the price displayed at the time of purchase confirmation
- We reserve the right to modify prices without prior notice
- Any pricing errors will be corrected, and you will be notified before processing your order
Order Placement and Acceptance
Order Process
- Browsing products and adding items to cart constitutes an “invitation to offer”
- Placing an order constitutes your “offer” to purchase
- We reserve the right to accept or reject any order at our discretion
- Order confirmation email indicates our acceptance of your offer
- Contract formation occurs upon dispatch of products
Order Confirmation
- You will receive email confirmation within 24 hours of order placement
- Order details, estimated delivery time, and tracking information will be provided
- Any changes to order details will be communicated via email or SMS
Order Modifications
- Before Dispatch: Orders can be modified or cancelled free of charge
- Custom Orders: Cannot be modified once production begins
- After Dispatch: Modifications not possible; return policy applies
- Payment Changes: Not permitted after order confirmation
Stock Availability
- All orders are subject to product availability
- In case of stock unavailability, we will notify you within 48 hours
- Full refund will be processed if alternative arrangements are not acceptable
Payment Terms and Methods
Accepted Payment Methods
- Credit/Debit Cards: Visa, MasterCard, RuPay, American Express
- Net Banking: All major Indian banks
- UPI: All UPI-enabled apps (PhonePe, Google Pay, Paytm, etc.)
- Cash on Delivery: Available for select locations
Payment Security
- All payments are processed through secure, PCI-compliant payment gateways
- We do not store your payment information on our servers
- 3D Secure authentication required for card transactions
- All transactions are encrypted using SSL technology
Payment Terms
- Full Payment: Required before order processing (except COD)s
Payment Failures
- Failed transactions will be notified immediately
- Amount will be refunded within 7-10 working days for failed transactions
- Multiple payment failures may result in order cancellation
- Contact customer service for payment-related issues
Shipping and Delivery
Delivery
- Domestic Shipping: Available across India
- Standard Delivery: 5-7 business days
- International Orders: 7-15 business days (subject to customs clearance)
Return Policy
- Please note that we do not accept returns on purchased items. However, if your product arrives damaged due to shipping, we require a single, uninterrupted video of you opening the package. The video must clearly show the product label and any damage in one continuous recording. Unfortunately, we cannot process claims with edited or multiple video clips.
- Return Shipping: Free return pickup provided
Return Process
- Initiate Return: Login to your account and select “Return Item” or contact us
- Return Reason: Specify reason for return
- Quality Check: Return authorization email with instructions
- Pickup Scheduling: Free pickup from your address
- Quality Inspection: Products inspected upon receipt
- Refund Processing: 7-10 working days after inspection
Refund Policy
- Original Payment Method: Refunds processed to original payment source
- Processing Time: 7-10 working days for online payments
- COD Refunds: Bank transfer or cheque (customer choice)
